We’re incredibly proud to say that Toolstation has been awarded Which? Recommended Provider status in the DIY and Decorating category High Street Shops for the 4th year running! This is thanks to the amazing customer feedback we’ve received in the annual Which? High Street Shops survey.
In fact, we achieved a massive total score of 85% in the survey due to customers giving us the maximum 5 Star ratings for Value and Service, and 4 Star ratings for Range and Products – securing top spot for Toolstation and putting us ahead of many household brands and competitors.
Every year since we first appeared in the survey, in 2016, Toolstation customers have praised our low prices, ease of ordering, and free delivery when you spend just £25 or more – proof that we’re getting it right when it comes to delivering a great service that saves the trade time and money on the products they need to get the job done.
We also do equally well in the Which? Online Retailer survey, consistently hitting top spot in the Online Retailer DIY and Decorating category since 2014, each year being giving the status of Recommended Provider. Frequently appearing in the top 10 overall.
These recommendations led to Toolstation being recognised at the Which? Awards as Retailer Of The Year in both 2016 and 2017 and being nominated for the same award in 2018.
We’re not stopping there though! We’ll keep working hard to make sure that we continually improve our service, speed, range and prices so that customers keep choosing Toolstation and are happy to rate us highly in independent reviews and satisfaction surveys.